Guest Experience Specialist

Rainmaker Hospitality; Cincinnati (OH); On-site; USD 26,000 - 36,000; Full time

Job summary

Hilton Garden Inn Cincinnati is seeking an energetic front desk associate to greet guests, register them efficiently, and provide information to ensure a memorable stay. You will resolve guest questions and issues with a friendly, proactive approach, while upholding brand standards and delivering exceptional service.

In this role you will handle payments, maintain accurate billing, and remain punctual and professional.

Responsibilities

• Greet our guest with enthusiasm.
• Register our guest efficiently.
• Provide information to our guest once you qualify what the guest expectations are.
• Solve problems based on the given situation.
• Follow brand standards while having fun.
• Follow basic accounting and billing practices.
• Handle money accordingly.
• Be professional and use professional language
• Own that each guest is satisfied
• Be punctual and a neat appearance.

Job description

Hilton Garden Inn Cincinnati is seeking an energetic front desk associate to greet guests, register them efficiently, and provide information to ensure a memorable stay. You will resolve guest questions and issues with a friendly, proactive approach, while upholding brand standards and delivering exceptional service.

In this role you will handle payments, maintain accurate billing, and remain punctual and professional.