Guest Service Specialist: Front Desk & Hospitality

Hilton Garden Inn - Boca Raton; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Hilton Garden Inn Boca Raton is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs at the front desk.

You will greet guests, process payments, communicate with housekeeping, provide local information, and maintain a clean, organized front desk. Prior hotel or customer service experience is helpful but not required; flexible to work weekends and holidays.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Friendly demeanor

Multitasking

Dependable

Organized

Tools

Front desk software

Payment processing systems

Job description

Hilton Garden Inn Boca Raton is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs at the front desk.

You will greet guests, process payments, communicate with housekeeping, provide local information, and maintain a clean, organized front desk. Prior hotel or customer service experience is helpful but not required; flexible to work weekends and holidays.