Front Desk & Guest Services Specialist

Lexima; Sarasota (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Hilton Garden Inn is seeking a Front Desk Agent to provide attentive, courteous, and efficient service to all guests before arrival and during their stay. You will handle check-ins/check-outs, respond to guest requests, and manage reservations with a focus on maximizing occupancy and guest satisfaction.

Qualifications include a high school diploma or equivalent; hospitality degree preferred; prior hospitality experience is a plus and English fluency is required.

Qualifications

• High school diploma or equivalent required.
• A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
• Previous hospitality experience preferred.
• Knowledge of accounting principles.
• Experience handling cash, accounting procedures and general administrative tasks.
• Ability to assimilate complex information from disparate sources and adapt as needed.
• Must work well in stressful, high-pressure situations.
• Fluent in English.

Responsibilities

• Provide attentive, courteous and efficient service to all guests before arrival and during their stay.
• Handle check-ins and check-outs in a friendly, efficient manner.
• Respond to guest requests, problems and complaints and follow up for guest satisfaction.
• Answer guest inquiries about hotel services and area amenities.
• Ensure delivery of packages, mail and messages to guests.
• Maintain front desk area and ensure compliance with brand standards.
• Operate front desk computer system and cash handling accurately.
• Follow up on all reservations, rates, and inventory to maximize occupancy.

Skills

Customer service

Communication

Cash handling

Problem solving

Education

High school diploma or equivalent

Hotel/ Hospitality degree preferred

Job description

Hilton Garden Inn is seeking a Front Desk Agent to provide attentive, courteous, and efficient service to all guests before arrival and during their stay. You will handle check-ins/check-outs, respond to guest requests, and manage reservations with a focus on maximizing occupancy and guest satisfaction.

Qualifications include a high school diploma or equivalent; hospitality degree preferred; prior hospitality experience is a plus and English fluency is required.