Guest Experience Agent — Front Desk

Samesun San Francisco; San Francisco (CA); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Samesun San Francisco is hiring Front Desk Agents to deliver exceptional guest service and manage daily front desk operations. You will be the first contact for guests, handling check-ins/outs, inquiries, and basic admin tasks while upholding brand standards in a welcoming environment.

Responsibilities include processing payments, managing reservations, and coordinating with other departments. Proactive problem solving and strong communication are essential in a fast-paced setting.

Formación

• High school diploma or equivalent, required.
• At least two years related experience required.
• Excellent interpersonal, verbal, and written communication skills.
• Strong customer service and sales ability.
• Excellent organizational skills, attention to detail, and time management.
• Ability to prioritize tasks in a high-paced environment.
• Strong problem-solving skills and ability to adapt to changing conditions.
• Proficiency with Microsoft Office Suite, Adobe, Google Suite, and related software.
• Ability to lift up to 50 pounds.
• Ability to sit, stand, walk and climb stairs for extended periods.

Responsabilidades

• Respond to guest inquiries and provide accurate information about the property and surrounding area.
• Welcome, check in, and check out guests while processing payments and verifying identification.
• Review and reconcile incoming reservations, group bookings, third-party allocations, and related data.
• Perform clerical tasks such as answering phones, responding to emails, filing, and maintaining records.
• Operate property management systems (PMS) and other operational software.
• Keep the front desk area clean, organized, and free of debris.
• Monitor supply levels and notify management when additional items are needed.
• Clean, sanitize, and maintain common areas and restrooms as required.
• Complete minor maintenance tasks within scope of training.
• Organize and schedule amenity tours, activities, ancillary services, and daily meals.
• Prevent banned guests from entering the premises and enforce facility rules.
• De-escalate tense situations using calm, non-confrontational communication.
• Enforce smoking laws, loitering policies, and appropriate use of facilities.
• Conduct general surveillance and monitoring of the property.
• Liaise with other departments to coordinate guest needs and operational tasks.
• Maintain guest confidentiality and professional behavior at all times.
• Support team initiatives, proposals, and project execution as assigned.
• Follow all health, safety, and cleanliness guidelines, including COVID-19 protocols.
• Perform other related duties as assigned.

Conocimientos

Customer service

Communication

Organization

Time management

Problem solving

PMS software

Microsoft Office

Adobe

Google Suite

Cash handling

Physical ability

Educación

High school diploma

Two years related experience

Herramientas

PMS software

Microsoft Office

Adobe

Google Suite

POS systems

Descripción del empleo

Samesun San Francisco is hiring Front Desk Agents to deliver exceptional guest service and manage daily front desk operations. You will be the first contact for guests, handling check-ins/outs, inquiries, and basic admin tasks while upholding brand standards in a welcoming environment.

Responsibilities include processing payments, managing reservations, and coordinating with other departments. Proactive problem solving and strong communication are essential in a fast-paced setting.