Front Desk Lead — Guest Experience

Guest Services, Inc.; California; On-site; USD 23,000 - 32,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Supervisor for Big Sur to oversee the front desk team, reservations, and phone operations. You will monitor guest check-ins/outs, maintain service standards, and support event-related activities with a focus on guest satisfaction.

The role requires strong clerical skills, cash handling, and proficiency with MS Outlook, Word, and Excel. Bilingual English/Spanish is a plus and professionalism is essential.

Qualifications

• High School Diploma required.
• Clerical tasks: typing, filing, office machines, cash register, records.
• Bilingual English/Spanish is a plus.

Responsibilities

• Supervise front desk staff and operations.
• Check guests in and out; manage reservations and phones.
• Lead shift briefings; ensure VIP information is communicated.
• Enforce cash policies and balance cash at shift ends.
• Coordinate with Housekeeping during events and for room status.
• Represent the company professionally with guests, clients and vendors.

Skills

Outlook

Word

Excel

Bilingual English/Spanish

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. is seeking a Front Desk Supervisor for Big Sur to oversee the front desk team, reservations, and phone operations. You will monitor guest check-ins/outs, maintain service standards, and support event-related activities with a focus on guest satisfaction.

The role requires strong clerical skills, cash handling, and proficiency with MS Outlook, Word, and Excel. Bilingual English/Spanish is a plus and professionalism is essential.