Guest Experience Specialist (Front Desk)

DoubleTree by Hilton Hotel Atlanta - Roswell; Roswell (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Team Member Hotel Discount Program

Uniforms Provided

Health insurance

Dental insurance

Vision insurance

Life Insurance

401k with employer match

Paid PTO

Food and beverage discounts

Tuition reimbursement

Daily Pay

Job summary

Valor Hospitality seeks a Guest Relations/Front Desk Associate to greet guests, check them in/out, and assist with reservations at a Hilton-branded property. You will handle payments, upsell rooms, and provide local recommendations with a welcoming, high-service mindset.

The role requires strong computer skills, cash handling, and 3–12 months in a related position, with the ability to stand long hours and stay personable during peak times.

Qualifications

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related guest relation position.
• Excellent computer and cash handling skills.
• Sociable, outgoing, guest-service oriented demeanor.

Responsibilities

• Register guests, assign rooms, provide quotes and upsell where possible.
• Pre-register, block reservations and manage same-day or future bookings.
• Balance cash and charges; verify folio accuracy and payments.
• Resolve guest inquiries, assist with services, directions and local attractions.
• Coordinate between Front Desk and Housekeeping for room readiness.
• Handle phone inquiries with professional and courteous service.

Skills

Customer service

Cash handling

Computer literacy

Communication

Guest relations

Education

High school diploma or equivalent

Job description

Valor Hospitality seeks a Guest Relations/Front Desk Associate to greet guests, check them in/out, and assist with reservations at a Hilton-branded property. You will handle payments, upsell rooms, and provide local recommendations with a welcoming, high-service mindset.

The role requires strong computer skills, cash handling, and 3–12 months in a related position, with the ability to stand long hours and stay personable during peak times.