Guest Experience Agent (Front Desk)

Valor Hospitality Partners, LLC; Atlanta, Northern (GA, KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Team Member Hotel Discount

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners, LLC is seeking a Front Desk Clerk to perform all desk-related tasks, including checking guests in and out, handling reservations, and providing local recommendations. You will greet guests warmly as the first point of contact and assist with inquiries throughout their stay.

The role requires basic computer and cash handling skills, the ability to stand for extended periods, and a friendly, guest-focused demeanor to ensure a memorable experience for guests and owners

Qualifications

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related position guest relation position with this company or other organizations.
• Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management, staff and guests.

Responsibilities

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

Skills

Guest relations

Cash handling

Customer service

Education

High school diploma or equivalent

Tools

POS software

Reservation system

Job description

Valor Hospitality Partners, LLC is seeking a Front Desk Clerk to perform all desk-related tasks, including checking guests in and out, handling reservations, and providing local recommendations. You will greet guests warmly as the first point of contact and assist with inquiries throughout their stay.

The role requires basic computer and cash handling skills, the ability to stand for extended periods, and a friendly, guest-focused demeanor to ensure a memorable experience for guests and owners