Guest Experience Specialist - Front Desk

Valor Hospitality Partners; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay!

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners is seeking a friendly Front Desk/Guest Relations associate to check guests in and out, handle reservations, and provide directions and local tips. You will greet guests warmly as the first point of contact, upsell where appropriate, and balance folio charges with accuracy.

The role requires excellent computer and cash handling skills, strong communication, and the ability to stand for extended periods. A competitive benefits package is included.

Qualifications

• High school diploma or equivalent experience.
• 3–12 months of guest relations experience.
• Excellent computer and cash handling skills; ability to stand for extended periods.
• Good communication of hotel services to staff and guests.

Responsibilities

• Check guests in and out, make reservations, upsell when possible.
• Verify registrations, rates, and market segment accuracy.
• Pre-register and block reservations, manage same-day and future bookings.
• Balance cash and payments; ensure charges posted correctly.
• Resolve guest inquiries and assist with hotel services and directions.
• Handle phone inquiries and coordinate with housekeeping as needed.

Skills

Guest relations

Cash handling

Computer skills

Communication

Education

High school diploma

Job description

Valor Hospitality Partners is seeking a friendly Front Desk/Guest Relations associate to check guests in and out, handle reservations, and provide directions and local tips. You will greet guests warmly as the first point of contact, upsell where appropriate, and balance folio charges with accuracy.

The role requires excellent computer and cash handling skills, strong communication, and the ability to stand for extended periods. A competitive benefits package is included.