Guest Experience Specialist

Hilton; Charleston (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP (employee stock purchase)

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Benefits vary by location

Job summary

Hilton is seeking a Guest Service Agent to greet guests, check in/out, and deliver the warm hospitality Hilton is known for. You’ll provide local information, upsell services, and respond to guest requests to ensure memorable stays.

The role emphasizes hospitality, customer service excellence, and teamwork within a global hospitality leader. This is a front-line position offering opportunities to grow within Hilton’s renowned culture.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Hilton is seeking a Guest Service Agent to greet guests, check in/out, and deliver the warm hospitality Hilton is known for. You’ll provide local information, upsell services, and respond to guest requests to ensure memorable stays.

The role emphasizes hospitality, customer service excellence, and teamwork within a global hospitality leader. This is a front-line position offering opportunities to grow within Hilton’s renowned culture.