Guest Experience Specialist – Front Desk

Wolf by Vanderpump Scottsdale; Goodyear (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

HCW Hospitality is seeking a Front Desk Agent to be the face of our hotel, greeting guests with warmth and professionalism. You will manage check-ins and check-outs, respond to inquiries, and handle reservations to create a seamless guest experience.

In this role, you will balance daily front desk operations, assist guests with local recommendations, and collaborate with team members across departments to ensure exceptional service and smooth hotel operations.

Qualifications

• Warm, welcoming demeanor and strong interpersonal skills.
• Experience in hospitality or customer service is a plus.
• Strong problem-solving and proactive guest service.
• Ability to multi-task and stay composed under pressure.
• Basic computer skills and familiarity with hotel management software.
• Team-player with commitment to guest experiences.

Responsibilities

• Greet and welcome guests, ensuring smooth check-in and check-out.
• Handle inquiries, reservations, and room assignments with accuracy.
• Provide exceptional service by anticipating guest needs.
• Process payments and balance accounts at the front desk.
• Stay informed about services and local attractions for recommendations.
• Collaborate with departments to ensure seamless guest experience.
• Take on additional duties as assigned by management.

Skills

Hospitality

Communication

Problem solving

Multitasking

Hotel software

Team player

Job description

HCW Hospitality is seeking a Front Desk Agent to be the face of our hotel, greeting guests with warmth and professionalism. You will manage check-ins and check-outs, respond to inquiries, and handle reservations to create a seamless guest experience.

In this role, you will balance daily front desk operations, assist guests with local recommendations, and collaborate with team members across departments to ensure exceptional service and smooth hotel operations.