Guest Experience Specialist

Valor Hospitality Partners; Atlanta (GA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay!

Team Member Hotel Discount Program

Uniforms Provided for most positions

Benefits - Health, Dental, Vision, and

Life Insurance, and other supplemental

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners is seeking a Front Desk Agent to greet guests, register arrivals, and coordinate with Housekeeping. You will handle reservations, upsell opportunities, and provide local recommendations, delivering a warm, professional welcome.

The role requires strong computer and cash handling skills, a high school diploma, and 3–12 months in a related guest relations position. DailyPay, benefits, and team discounts are offered, with on-site work and flexible shifts.

Qualifications

• High school diploma or equivalent experience.
• Three to twelve months of employment in a guest relations or related role.
• Excellent computer and cash handling skills; ability to stand for long periods.
• Sociable, outgoing, guest-service oriented demeanor.
• On-the-job training provided.
• Able to communicate hotel services to management, staff and guests.

Responsibilities

• Handle guest registration, room assignments, quotes for room rates, upsell the guest, and collect charges.
• Verify registration details against system for name, payment type, rate and market segment.
• Pre-register, block reservations and manage same-day or future bookings per rate structures and sell strategies.
• Manage check-ins/check-outs per hotel policies; ensure charges/credits are correctly posted to folios.
• Balance cash and cash equivalents at the start and end of each shift.
• Resolve guest complaints and assist with inquiries about hotel services, events, and directions.
• Handle phone activity and provide information to callers.
• Cancel reservations according to procedures.
• Coordinate communication between Front Desk and Housekeeping.

Job description

Valor Hospitality Partners is seeking a Front Desk Agent to greet guests, register arrivals, and coordinate with Housekeeping. You will handle reservations, upsell opportunities, and provide local recommendations, delivering a warm, professional welcome.

The role requires strong computer and cash handling skills, a high school diploma, and 3–12 months in a related guest relations position. DailyPay, benefits, and team discounts are offered, with on-site work and flexible shifts.