Guest Experience Supervisor – Front Desk

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401K

Tuition Assistance

Room Discounts

Training & Development

Career Advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Supervisor in Raleigh, NC to lead a welcoming guest experience at the hotel front desk. The role emphasizes proactive leadership, guest service excellence, and adherence to Concord standards.

Starting pay is $18.00 per hour, with opportunities for growth within the organization. The ideal candidate will have high school education, leadership experience, and the ability to work weekends and holidays while maintaining a courteous, punctual

Qualifications

• Experience in a Leadership Role.
• Must work weekends and holidays.
• Be courteous and respectful to guests, clients, co-workers.
• Be punctual, reliable and flexible with scheduling.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Skills

Leadership

Punctual

Flexibility

Customer service

Education

High School (Required)

Job description

Concord Hospitality Enterprises is seeking a Front Desk Supervisor in Raleigh, NC to lead a welcoming guest experience at the hotel front desk. The role emphasizes proactive leadership, guest service excellence, and adherence to Concord standards.

Starting pay is $18.00 per hour, with opportunities for growth within the organization. The ideal candidate will have high school education, leadership experience, and the ability to work weekends and holidays while maintaining a courteous, punctual