Front Desk Guest Services Specialist

Tapestry Conshohocken; Raleigh (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

Concord Hospitality is seeking a Front Desk Clerk to greet guests and deliver exceptional service at our Raleigh area hotel. This part-time, on-site role involves handling check-ins, answering inquiries, and coordinating with team members to ensure a smooth stay.

You will communicate with guests professionally, manage payments, and stay informed about brand programs and promotions while maintaining safety and privacy standards.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and stay professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Flexibility

Education

High school diploma or equivalent preferred

Job description

Concord Hospitality is seeking a Front Desk Clerk to greet guests and deliver exceptional service at our Raleigh area hotel. This part-time, on-site role involves handling check-ins, answering inquiries, and coordinating with team members to ensure a smooth stay.

You will communicate with guests professionally, manage payments, and stay informed about brand programs and promotions while maintaining safety and privacy standards.