Guest Services Associate — Welcoming Hospitality Pro

Hyatt Hotels Corporation; Raleigh (NC); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Discounted room rates

Training & career development

Job summary

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk for Hyatt House Raleigh Downtown. The role centers on welcoming guests from arrival to departure, delivering exceptional service and handling inquiries with a proactive, caring approach.

Responsibilities include efficient guest assistance, maintaining service standards, handling charges, and staying informed about brand programs. Flexible shifts and strong interpersonal skills are essential for success.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Customer service

Communication

Multitasking

Attention to detail

Flexibility

Education

High school diploma

Job description

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk for Hyatt House Raleigh Downtown. The role centers on welcoming guests from arrival to departure, delivering exceptional service and handling inquiries with a proactive, caring approach.

Responsibilities include efficient guest assistance, maintaining service standards, handling charges, and staying informed about brand programs. Flexible shifts and strong interpersonal skills are essential for success.