Front Desk Guest Experience Lead | Flexible Shifts

Tapestry Conshohocken; Raleigh (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Health plans

Disability insurance

401k match

Tuition assistance

Discounted rates

Training & development

Job summary

Concord Hospitality seeks a Full-Time Guest Services Agent for Hyatt House Raleigh North Hills. This on-site position handles front desk operations, guest interactions, and reservations with a focus on exceptional service and memory-making experiences.

You will greet guests, process check-ins/outs, and assist with local recommendations, ensuring smooth operations and adherence to Hyatt standards.

Qualifications

• Previous hospitality or front desk experience preferred.
• Strong communication and interpersonal skills required.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer proficiency and ability to learn hotel management systems.

Responsibilities

• Greet guests and provide outstanding service.
• Process check-ins/outs and reservations accurately.
• Answer calls and respond to inquiries professionally.
• Handle cash and payments with balancing procedures.

Skills

Customer service

Communication

Multitasking

Professional appearance

Flexibility

Basic computer skills

Learn hotel systems

Education

High school diploma or equivalent

Tools

Hotel PMS (PMS)

Job description

Concord Hospitality seeks a Full-Time Guest Services Agent for Hyatt House Raleigh North Hills. This on-site position handles front desk operations, guest interactions, and reservations with a focus on exceptional service and memory-making experiences.

You will greet guests, process check-ins/outs, and assist with local recommendations, ensuring smooth operations and adherence to Hyatt standards.