Hospitality Front Desk Pro — Guest Experience Lead

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

ST/LT disability

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises in Raleigh, NC is seeking a Front Desk Associate to deliver warm, professional guest service at our hotel’s front desk. This full-time role requires flexibility across shifts to ensure guest satisfaction and smooth operations.

You will handle check-ins/outs, answer inquiries, and assist guests with special requests, contributing to a positive brand experience. We value hospitality talent and offer competitive pay with a strong benefits package.

Qualifications

• Flexibility to work all shifts.
• Passion to serve others.
• Great communication and guest interaction.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and ensure satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs.
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises in Raleigh, NC is seeking a Front Desk Associate to deliver warm, professional guest service at our hotel’s front desk. This full-time role requires flexibility across shifts to ensure guest satisfaction and smooth operations.

You will handle check-ins/outs, answer inquiries, and assist guests with special requests, contributing to a positive brand experience. We value hospitality talent and offer competitive pay with a strong benefits package.