Guest Experience Specialist - Front Desk

Highgate; Pleasanton (CA); Presencial; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Paid vacation

401(k) Retirement Plan with employer/

Paid sick leave

Educational opportunities / Tuition Re

Descripción de la vacante

TheFront OfficeAgent at Highgate is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities include handling guest inquiries, cash handling, staying aware of rates and promotions, and maintaining a professional, welcoming front desk presence in a hotel environment.

Formación

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Maintain a warm and friendly demeanor at all times.

Responsabilidades

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Conocimientos

Friendly demeanor

Excellent communication

multitasking

Cash handling

Guest service experience

Educación

High School diploma or equivalent

College coursework in related field

Herramientas

Computer experience

Descripción del empleo

TheFront OfficeAgent at Highgate is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities include handling guest inquiries, cash handling, staying aware of rates and promotions, and maintaining a professional, welcoming front desk presence in a hotel environment.