Guest Services Specialist - Front Desk

Highgate; Philadelphia (Philadelphia County); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Jury duty leave

Job summary

Highgate Hotels is seeking a Front Office Agent in Philadelphia to deliver attentive, courteous service during check-in, stay, and checkout while helping maximize room revenue and occupancy.

The role requires excellent guest interaction, cash handling awareness, and familiarity with hotel systems. Candidates should have strong communication skills, multitasking ability, and a warm, professional demeanor.

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Skills

Customer service

Multitasking

Communication skills

Hospitality terminology

Attention to detail

Listening and empathy

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Front Desk computer system

Job description

Highgate Hotels is seeking a Front Office Agent in Philadelphia to deliver attentive, courteous service during check-in, stay, and checkout while helping maximize room revenue and occupancy.

The role requires excellent guest interaction, cash handling awareness, and familiarity with hotel systems. Candidates should have strong communication skills, multitasking ability, and a warm, professional demeanor.