Guest Experience Specialist — Front Desk

Extended Stay Hotels; Pittsburgh (Allegheny County); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great environment

Recognition programs

Vision Insurance

401(k) Savings Plan

EAP

Employee perks program

Job summary

Extended Stay America in Pittsburgh is hiring a Guest Services Representative to support guests, handle phone inquiries, and manage check-ins and payments with precision and courtesy.

You will complete front desk paperwork, enforce safety standards, and help with breakfast setup. The role requires strong English communication, quick problem solving, and a focus on guest satisfaction in a busy hotel environment.

Qualifications

• High School Diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payment per company guidelines.
• Complete front office daily paperwork and ensure safety and security procedures are followed.
• Process reservations, registrations, payments and departures in accordance with procedures.
• Maintain an organized front desk, lobby and guest areas, and assist with breakfast setup as needed.
• Identify sales opportunities and encourage reservations and occupied rooms.

Skills

PMS proficiency

Guest interaction

English proficiency

Attention to detail

Payment processing

Audit and reporting

Education

High School Diploma or GED

Job description

Extended Stay America in Pittsburgh is hiring a Guest Services Representative to support guests, handle phone inquiries, and manage check-ins and payments with precision and courtesy.

You will complete front desk paperwork, enforce safety standards, and help with breakfast setup. The role requires strong English communication, quick problem solving, and a focus on guest satisfaction in a busy hotel environment.