Guest Experience Specialist - Front Desk

Extended-Stay-Hotel; Phoenix (AZ); Vor Ort; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Weekly Pay

Competitive Wages

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Zusammenfassung

Extended Stay America in Phoenix, AZ seeks a Guest Services Representative to assist guests, handle check-ins/outs, answer calls, and collect payments according to company procedures. The role emphasizes guest satisfaction and cash accuracy.

The position requires excellent English communication, front desk organization, and adherence to safety and security guidelines while delivering the ESA service culture.

Qualifikationen

• High school diploma or GED; or 1–3 months related experience; or equivalent combination.

Aufgaben

• Assist guests, answer phones, check guests in and out, and collect payment.
• Process reservations, registrations, payments, and departures per guidelines.
• Resolve guest issues through the Make it Right process and maintain front desk standards.

Kenntnisse

English communication

PMS software

Audit and reports

Math and cash handling

Ausbildung

High school diploma or GED

Tools

Property Management System (PMS)

Jobbeschreibung

Extended Stay America in Phoenix, AZ seeks a Guest Services Representative to assist guests, handle check-ins/outs, answer calls, and collect payments according to company procedures. The role emphasizes guest satisfaction and cash accuracy.

The position requires excellent English communication, front desk organization, and adherence to safety and security guidelines while delivering the ESA service culture.