Guest Experience Specialist - Front Desk & Reservations

Extended Stay America; Bel Air (MD); Vor Ort; USD 30.000 - 38.000; Vollzeit

Benefits dieser Stelle

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Zusammenfassung

Extended Stay America is seeking a Guest Services Representative to welcome guests, answer calls, and manage check-in/check-out processes. The role includes handling payments, maintaining front desk areas, and promoting the ESA service culture with a focus on guest satisfaction.

Responsibilities include processing reservations, staying compliant with safety procedures, and assisting with breakfast display setup.

Qualifikationen

• Require ability to check guests in/out and process payments.
• Ability to communicate in English with guests and staff.
• Prior guest service experience preferred.

Aufgaben

• Assist guests and answer phones to support check-in/check-out.
• Process reservations, payments, and maintain accurate balances.
• Promote ESA service culture and resolve guest issues.
• Maintain front desk area and breakfast display.
• Cross-train in housekeeping and laundry as needed.

Kenntnisse

English Proficiency

PMS / Property Management System

Safety Procedures

Reporting & Auditing

Numerical Skills

Problem Solving

Ausbildung

High School Diploma or GED

Tools

Property Management System (PMS)

POS Systems

Jobbeschreibung

Extended Stay America is seeking a Guest Services Representative to welcome guests, answer calls, and manage check-in/check-out processes. The role includes handling payments, maintaining front desk areas, and promoting the ESA service culture with a focus on guest satisfaction.

Responsibilities include processing reservations, staying compliant with safety procedures, and assisting with breakfast display setup.