Guest Experience Specialist – Front Desk

ESA Management, LLC; Phoenix (AZ); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Competitive wages

Great working environment

Employee recognition programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee perks program

Job summary

Extended Stay America in Phoenix is seeking a Guest Services Representative to welcome guests, process reservations, registrations and payments, and maintain the front desk and lobby area. The role emphasizes friendly service and adherence to safety and security procedures.

The GSR will handle guest inquiries, assist with make-it-right resolutions, and support housekeeping and front desk operations as needed. Weekly pay and a supportive team environment are offered.

Qualifications

• High school diploma or GED or equivalent experience.
• Ability to communicate in English and operate PMS.

Responsibilities

• Greet and assist guests at check-in/check-out.
• Handle payments and balance cash, cards and city ledger per procedures.
• Complete front desk daily paperwork and ensure safety procedures are followed.
• Set up, maintain and takedown breakfast display in a timely manner.
• Keep front desk, lobby and guest areas clean and organized.

Skills

English proficiency

Guest service focus

Problem solving

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

PMS software

Job description

Extended Stay America in Phoenix is seeking a Guest Services Representative to welcome guests, process reservations, registrations and payments, and maintain the front desk and lobby area. The role emphasizes friendly service and adherence to safety and security procedures.

The GSR will handle guest inquiries, assist with make-it-right resolutions, and support housekeeping and front desk operations as needed. Weekly pay and a supportive team environment are offered.