Guest Experience Associate – Front Desk (Weekly Pay)

ESA Management, LLC; Peoria (AZ); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America, Inc. is seeking a Guest Services Representative for our Phoenix/Peoria properties. The role involves greeting guests, check-in/check-out, answering phones, processing reservations, and collecting payments in accordance with company guidelines.

You will perform front desk daily paperwork, maintain safety and security procedures, keep common areas tidy, and assist with breakfast setup. Strong English communication, basic math, and a guest‑first mindset are essential.

Qualifications

• High School Diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Answer phones and manage guest requests.
• Process reservations and collect payments per company guidelines.
• Complete front office daily paperwork and ensure safety and security procedures are followed.
• Maintain cash, card, and city ledger records accurately.
• Assist with breakfast setup and maintain lobby and common areas.

Skills

English proficiency

PMS operation

Front desk communication

Basic math

Problem solving

Education

HS diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America, Inc. is seeking a Guest Services Representative for our Phoenix/Peoria properties. The role involves greeting guests, check-in/check-out, answering phones, processing reservations, and collecting payments in accordance with company guidelines.

You will perform front desk daily paperwork, maintain safety and security procedures, keep common areas tidy, and assist with breakfast setup. Strong English communication, basic math, and a guest‑first mindset are essential.