Guest Experience Specialist - Front Desk

Tandem Hospitality Group, LLC; Pensacola (FL); On-site; USD 16,531,200 - 22,041,600; Full time

Job summary

Tandem Hospitality Group in Pensacola, FL seeks a Front Desk Agent to provide outstanding guest services, handle registration/check-out, PBX operations, mail and messages, and maintain accurate daily accounting.

The role requires a high school diploma or equivalent and 6 months to 1 year of related experience, with strong communication and problem solving skills, and the ability to operate hotel systems. Join a team focused on guest satisfaction and efficiency.

Qualifications

• High school diploma or equivalent and 6 months to 1 year related experience and/or training.
• Ability to read, analyze, and interpret procedure manuals.
• Ability to operate the Property Management System, capture email, and use the PBX system; must balance the daily shift bank.

Responsibilities

• Provide high level of customer service.
• Pre-assign rooms including VIPs and special requests.
• Check in/out hotel guests professionally and confidently.
• Answer phone calls promptly with accurate information.
• Complete daily shift checklists.
• Follow key control policies and verify credit limits.
• Submit lost & found reports.
• Assist with concierge services and local knowledge.
• Balance cash, checks, and credit card transactions at end of shift.
• Monitor room availability and yield status.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

Property Management System

PBX system

Job description

Tandem Hospitality Group in Pensacola, FL seeks a Front Desk Agent to provide outstanding guest services, handle registration/check-out, PBX operations, mail and messages, and maintain accurate daily accounting.

The role requires a high school diploma or equivalent and 6 months to 1 year of related experience, with strong communication and problem solving skills, and the ability to operate hotel systems. Join a team focused on guest satisfaction and efficiency.