Guest Experience Specialist - Front Desk

Tandem Hospitality Group, LLC; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

The Front Desk Agent at Tandem Hospitality Group is responsible for welcoming guests, registering and checking out, PBX operations, mail and message service, and accurate daily accounting procedures.

You will answer calls promptly, assist with concierge services, balance the shift bank, monitor room availability, and collaborate with other departments to ensure the best guest satisfaction.

Requirements include a high school diploma or equivalent and 6–12 months of related experience.

Qualifications

• High school diploma or equivalent; and six months to one-year related experience and/or training
• Ability to read, analyze, and interpret procedure manuals
• Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service

Responsibilities

• Consistently provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles accompanied by a completed lost & found report
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
• Knowledgeable of fire and emergency procedures
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Monitor room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Performs all other duties as directed by immediate supervisor
• Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
• Performs other duties as assigned, requested or deemed necessary by management

Education

High school diploma or equivalent

Tools

Property Management System

PBX system

Job description

The Front Desk Agent at Tandem Hospitality Group is responsible for welcoming guests, registering and checking out, PBX operations, mail and message service, and accurate daily accounting procedures.

You will answer calls promptly, assist with concierge services, balance the shift bank, monitor room availability, and collaborate with other departments to ensure the best guest satisfaction.

Requirements include a high school diploma or equivalent and 6–12 months of related experience.