Guest Experience Specialist (Front Desk)

Tandem Hospitality Group; Morgantown (WV); On-site; USD 30,000 - 42,000; Full time

Job summary

Tandem Hospitality Group is seeking a Front Desk Agent to deliver quality guest services including registration and check-out, PBX operations, and mail/message handling. You will balance daily shift transactions and follow cash handling policies while delivering a warm, professional guest experience.

The role requires a high school diploma or equivalent, strong communication skills, and the ability to work with the Property Management System.

Qualifications

• High school diploma or equivalent required.
• Proficiency with PBX and property management systems.
• Strong customer-service and communication skills.
• Ability to handle cash handling and daily balancing where applicable.

Responsibilities

• Provide registration and check-out services with accuracy and courtesy.
• Handle PBX operations and guest inquiries promptly.
• Maintain daily accounting procedures and balance shift cash/transactions.
• Assist guests with concierge services and local information.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Customer service

Communication

Attention to detail

Problem solving

Time management

Education

High school diploma

Tools

PBX system

Property Management System

Email

Job description

Tandem Hospitality Group is seeking a Front Desk Agent to deliver quality guest services including registration and check-out, PBX operations, and mail/message handling. You will balance daily shift transactions and follow cash handling policies while delivering a warm, professional guest experience.

The role requires a high school diploma or equivalent, strong communication skills, and the ability to work with the Property Management System.