Guest Experience Pro: Front Desk Agent

Tandem Hospitality Group; Westminster (CO); On-site; USD 25,000 - 26,000; Full time

Job summary

Tandem Hospitality Group in Westminster, CO is seeking a Front Desk Agent to deliver quality guest services including registration, check-out, PBX operations, and mail and message handling. The role requires accurate daily accounting and strong hospitality standards, such as eye contact, a smile, addressing guests by surname, and polite conversation.

You will oversee room pre-assignments, guest check-in/check-out, handle phone inquiries, help with concierge services, and balance the daily shift

Qualifications

• High school diploma or equivalent required.
• Six months to one year related experience or training.
• Ability to read, analyze, and interpret procedure manuals.
• Ability to operate the Property Management System and PBX; balance cash.

Responsibilities

• Consistently provide high level of customer service.
• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, all packages, and any special requests.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate checklist by end of shift.
• Follow established key control policy.
• Ensure proper credit policies are followed and verify credit limit report.
• Submit all lost & found articles with a completed report.
• Knowledgeable of area, services, attractions, and events; assist with Concierge services.
• Knowledgeable of fire and emergency procedures.
• Open, secure, and balance daily shift bank; count and verify cash, checks, and credit card transactions.
• Monitor room availability throughout the day.
• Review daily selling status of the hotel using yield management system.
• Perform other duties as directed by supervisor.
• Coordinate with other departments to ensure hotel services meet guest satisfaction.

Skills

Customer service

PBX operations

Cash handling

Communication

Education

High school diploma or equivalent

Tools

Property Management System

PBX system

Job description

Tandem Hospitality Group in Westminster, CO is seeking a Front Desk Agent to deliver quality guest services including registration, check-out, PBX operations, and mail and message handling. The role requires accurate daily accounting and strong hospitality standards, such as eye contact, a smile, addressing guests by surname, and polite conversation.

You will oversee room pre-assignments, guest check-in/check-out, handle phone inquiries, help with concierge services, and balance the daily shift