Guest Services Specialist - Front Desk & Concierge

Tandem Hospitality Group LLC; Westminster (CO); On-site; USD 25,000 - 26,000; Full time

Job summary

Tandem Hospitality Group LLC in Westminster, CO is seeking a Front Desk Agent to deliver quality guest services including registration, check-out, PBX operations, and mail services. Accurate daily accounting and adherence to hospitality standards are essential.

The role involves pre-assigning rooms, handling guest requests, greeting guests by surname, and coordinating with other departments to ensure the best in guest satisfaction. A high school diploma and related experience are required.

Qualifications

• High school diploma or equivalent; and six months to one-year related experience and/or training.
• Ability to read, analyze, and interpret procedure manuals.
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Experience operating the Property Management System and PBX system; accountability for balancing the daily shift bank.

Responsibilities

• Consistently provide high level of customer service.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, providing complete and accurate information.
• Open, secure, and balance out daily shift bank; monitor room availability and manage cash
• Coordinate with other departments to ensure seamless hotel services and guest satisfaction.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

PBX system

Property Management System

Job description

Tandem Hospitality Group LLC in Westminster, CO is seeking a Front Desk Agent to deliver quality guest services including registration, check-out, PBX operations, and mail services. Accurate daily accounting and adherence to hospitality standards are essential.

The role involves pre-assigning rooms, handling guest requests, greeting guests by surname, and coordinating with other departments to ensure the best in guest satisfaction. A high school diploma and related experience are required.