Guest Experience Specialist - Front Desk

Even-Hotels; Omaha (NE); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Advancement opportunities

Professional development

Positive work environment

Job summary

Even-Hotels in Omaha, NE seeks a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs during their stay. You will handle calls, online inquiries, and contribute to smooth events and meetings, while maintaining a high level of service.

The role requires strong communication, multitasking ability, and proficiency with reservations systems; evening/weekend shifts may be required in a fast-paced hotel environment.

Qualifications

• Front desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with reservation systems and computer software.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Front desk experience

Customer service

Multitasking

Communication

Tools

Reservation systems

Microsoft Office

Job description

Even-Hotels in Omaha, NE seeks a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs during their stay. You will handle calls, online inquiries, and contribute to smooth events and meetings, while maintaining a high level of service.

The role requires strong communication, multitasking ability, and proficiency with reservations systems; evening/weekend shifts may be required in a fast-paced hotel environment.