Guest Experience Specialist — Front Desk & Reservations

Kaizen Lab Inc.; Omaha (NE); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Employee discounts on hotel rooms and

Opportunities for advancement within

Job summary

Kaizen Lab Inc. is seeking a friendly Front Desk Agent to join our hotel team in Omaha, Nebraska. You will manage reservations, check guests in and out, and assist with guest requests to ensure an exceptional stay.

The ideal candidate has strong communication and multitasking skills, proficiency with reservation systems and Microsoft Office, and the ability to work evenings, weekends, and holidays. Competitive salary and employee discounts offered.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Computer proficiency

Evening/weekend/holiday flexibility

Tools

Reservation systems

Microsoft Office

Job description

Kaizen Lab Inc. is seeking a friendly Front Desk Agent to join our hotel team in Omaha, Nebraska. You will manage reservations, check guests in and out, and assist with guest requests to ensure an exceptional stay.

The ideal candidate has strong communication and multitasking skills, proficiency with reservation systems and Microsoft Office, and the ability to work evenings, weekends, and holidays. Competitive salary and employee discounts offered.