Guest Experience Front Desk Specialist

Hotel Yountville; Omaha (NE); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Omaha Marriott located in Regency Business Park in Omaha, NE, is seeking a part-time Front Desk/Guest Services associate to warmly greet guests, facilitate efficient check-in/check-out, and manage reservations. Knowledge of front office procedures and charge posting is required to ensure smooth operations.

Applicants should be guest-focused, flexible with shifts including nights and weekends, and enjoy teamwork to deliver memorable guest experiences.

Qualifications

• Be guest focused, and a problem solver.
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage credit card information from guests for payment of hotel charges.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Guest focus

Problem solving

Team player

Job description

Omaha Marriott located in Regency Business Park in Omaha, NE, is seeking a part-time Front Desk/Guest Services associate to warmly greet guests, facilitate efficient check-in/check-out, and manage reservations. Knowledge of front office procedures and charge posting is required to ensure smooth operations.

Applicants should be guest-focused, flexible with shifts including nights and weekends, and enjoy teamwork to deliver memorable guest experiences.