Front Desk Guest Experience Specialist

Melrosehoteldc; Omaha (NE); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Omaha Marriott is seeking a friendly front desk associate to warmly greet guests, check them in and out, and assist with reservations. This role includes evenings, weekends, and holidays, and requires clear communication and a team mindset.

You will post charges, manage credit card information securely, know hotel rates and discounts, and support guest satisfaction through efficient service and problem solving.

Qualifications

• Greet guests and assist with check-in/check-out procedures.
• Post charges accurately and handle payments securely.
• Knowledge of Front Office systems and reservations procedures.
• Block rooms and manage reservations with special requests.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Post charges accurately and know how to apply discounts and rates.
• Be proficient with Front Office software and reservation procedures.
• Manage reservations, including same-day bookings and special requests.

Skills

Guest service

Teamwork

Communication

Problem solving

Flexibility

Job description

Omaha Marriott is seeking a friendly front desk associate to warmly greet guests, check them in and out, and assist with reservations. This role includes evenings, weekends, and holidays, and requires clear communication and a team mindset.

You will post charges, manage credit card information securely, know hotel rates and discounts, and support guest satisfaction through efficient service and problem solving.