Front Desk Pro: Guest Experience Lead (Flexible Hours)

Janus Hotels & Resorts; Omaha (NE); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Supportive team environment

Opportunity for advancement

Job summary

Janus Hotels & Resorts in Omaha, NE, is seeking a friendly Front Desk Agent to greet guests, manage check-ins/outs, and handle reservations with a smile. You will resolve inquiries, coordinate with housekeeping, and maintain accurate records in a fast-paced hotel environment.

The ideal candidate has at least 1 year of customer service experience, is comfortable with reservation software, and can work weekends. Competitive pay and opportunities for advancement are offered.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Comfortable using hotel reservation software; strong communication and problem-solving skills.
• Able to stand for long periods and work weekends.

Responsibilities

• Greet and assist guests during arrival and departure
• Process payments and issue room keys
• Respond promptly to guest questions and concerns
• Coordinate with housekeeping and maintenance
• Maintain accurate reservation records

Skills

Customer service

Communication

Problem solving

Weekend availability

Education

High school diploma

Tools

Hotel reservation software

Job description

Janus Hotels & Resorts in Omaha, NE, is seeking a friendly Front Desk Agent to greet guests, manage check-ins/outs, and handle reservations with a smile. You will resolve inquiries, coordinate with housekeeping, and maintain accurate records in a fast-paced hotel environment.

The ideal candidate has at least 1 year of customer service experience, is comfortable with reservation software, and can work weekends. Competitive pay and opportunities for advancement are offered.