Guest Experience Agent — Front Desk (Growth & Perks)

The Capitol District Marriott; Omaha (NE); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free meal

Room discounts

Free parking

Early wage access

Paid time off

Medical, dental, and vision insurance

401k with employer match

Job summary

Omaha Marriott Downtown is seeking a Front Desk Agent to welcome guests and manage check-ins and check-outs with Marriott systems in the heart of downtown Omaha. This role emphasizes delivering exceptional service and creating memorable first impressions.

You will handle reservations, inquiries, and guest issues while maintaining professionalism and accuracy, working with a dynamic team. A high school diploma and 6+ months of guest service experience are required, with benefits including

Qualifications

• High school diploma or equivalent.
• 6+ months previous work experience in a guest service position.
• Must read, listen, and communicate effectively in English.
• Excellent customer service and communication skills.
• Ability to input information using a moderately complex computer system.
• Ability to work a varied schedule including days, evenings, weekends and holidays.

Responsibilities

• Deliver guest experiences from check-in to checkout.
• Handle reservations, inquiries, and complaints using Marriott systems.
• Maintain composure and resolve guest issues effectively.
• Build guest relationships through personalized service and local knowledge.
• Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
• Accurately manage financial transactions and cash handling.
• Multitask and prioritize tasks in a fast-paced environment.
• Support hotel operations with various administrative duties.

Skills

Customer service

Communication

English proficiency

Education

High school diploma or equivalent

Tools

Marriott systems

Job description

Omaha Marriott Downtown is seeking a Front Desk Agent to welcome guests and manage check-ins and check-outs with Marriott systems in the heart of downtown Omaha. This role emphasizes delivering exceptional service and creating memorable first impressions.

You will handle reservations, inquiries, and guest issues while maintaining professionalism and accuracy, working with a dynamic team. A high school diploma and 6+ months of guest service experience are required, with benefits including