Guest Experience Specialist — Front Desk

Stonebridge Companies; Ocean City (MD); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Travel and lodging perks

Tuition aid

Job summary

Stonebridge Companies in Ocean City, Maryland seeks a Guest Service Agent to support front desk operations and ensure smooth check-in/check-out for guests.

The role emphasizes strong customer service, effective communication, and proficiency with property management systems, including handling payments and reservations. This is a non-exempt, full-time position with swing shifts from 3pm to 11pm or 11pm to 7am.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities and strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Balance cash accounts and perform basic bookkeeping tasks.
• Issue room keys and coordinate with housekeeping and maintenance staff.
• Assist guests with reservations and inquiries about services and local amenities.

Skills

Customer service

Communication

Cash handling

Office software

Education

Front desk hospitality experience

Tools

Property management systems

Word

Excel

Job description

Stonebridge Companies in Ocean City, Maryland seeks a Guest Service Agent to support front desk operations and ensure smooth check-in/check-out for guests.

The role emphasizes strong customer service, effective communication, and proficiency with property management systems, including handling payments and reservations. This is a non-exempt, full-time position with swing shifts from 3pm to 11pm or 11pm to 7am.