Guest Experience Supervisor — Front Office

Stonebridge Companies; Ocean City (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Stonebridge is seeking a Front Office Supervisor in Ocean City, MD to oversee daily front desk operations, guest reception, reservations, and telephone services, supporting the Front Office Manager and supervising the front office team.

The role emphasizes guest satisfaction, adherence to procedures, and coordination with housekeeping and other departments; it requires strong leadership, superb communication, and experience with property management systems.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel.
• Strong leadership and supervisory skills to manage a team.
• Excellent communication and interpersonal skills with guests and staff.
• Proficiency in property management systems and check-in/check-out processes.
• Experience with scheduling, training, and staff development.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee check-in procedures and billing accuracy.
• Handle guest issues or complaints promptly.
• Maintain front office standards and cleanliness.
• Coordinate with reservations, housekeeping, and other departments.
• Balance guest accounts daily.
• Supervise check-out process and luggage handling.
• Act as Duty Manager when required.

Skills

Leadership

Communication

Guest services

Scheduling

Hospitality

Tools

PMS software

Reservations system

Job description

Stonebridge is seeking a Front Office Supervisor in Ocean City, MD to oversee daily front desk operations, guest reception, reservations, and telephone services, supporting the Front Office Manager and supervising the front office team.

The role emphasizes guest satisfaction, adherence to procedures, and coordination with housekeeping and other departments; it requires strong leadership, superb communication, and experience with property management systems.