Guest Experience Specialist — Front Desk

HHM Hotels; New York (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages for full time and at

Paid Time Off

Medical, Dental and Vision Health

401k Company Match

Daily Pay

Travel Discounts

Commuter Transit and Commuter Parking

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent to greet, register and serve guests in a courteous manner, in line with brand and sustainability standards. You will handle check-ins, room assignments, and payments using the PMS system.

The role emphasizes promptly addressing guest requests, resolving issues with supervision when needed, balancing accounts, and supporting breakfast and luggage duties during peak times. A high school diploma and customer service experience are preferred.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages using the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints; escalate if needed.
• Secure valuables in hotel safe.
• Balance accounts and conduct audits.
• Support breakfast area or luggage assistance during peak periods.
• Ensure overall guest satisfaction.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent to greet, register and serve guests in a courteous manner, in line with brand and sustainability standards. You will handle check-ins, room assignments, and payments using the PMS system.

The role emphasizes promptly addressing guest requests, resolving issues with supervision when needed, balancing accounts, and supporting breakfast and luggage duties during peak times. A high school diploma and customer service experience are preferred.