Guest Experience Agent - Hotel Front Desk | PTO & Benefits

Hilton Garden Inn Flushing; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insu

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

24/7 TELUS Health access

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent to greet guests, check in/out, and provide courteous service in line with brand and sustainability standards. You will register guests, handle payments, manage reservations, and respond to requests promptly using the PMS system.

The role supports front desk operations and aims to maximize guest satisfaction while delivering professional, friendly service. Candidates should have a high school diploma and customer service experience; PMS knowledge is a

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Manage methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages using the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes.
• Balance accounts and conduct audits.
• Monitor guest satisfaction scores and work toward increasing satisfaction.
• Follow safety standards and wear required PPE.
• Assist in the breakfast area or with luggage during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent to greet guests, check in/out, and provide courteous service in line with brand and sustainability standards. You will register guests, handle payments, manage reservations, and respond to requests promptly using the PMS system.

The role supports front desk operations and aims to maximize guest satisfaction while delivering professional, friendly service. Candidates should have a high school diploma and customer service experience; PMS knowledge is a