Guest Experience Specialist (Front Desk)

Dutuc; New York (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Training provided

Career development

Collaborative team

On-site work environment

Job summary

Dutuc is seeking a welcoming and detail-oriented Front Desk Agent to create a positive first impression for customers and visitors at our New York office. You will greet guests, answer questions, and provide professional assistance while maintaining an organized reception area.

You will identify customer needs, share information about our products and services, coordinate appointments, and support sales opportunities.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Friendly, professional and customer-focused demeanor.
• Strong organizational and multitasking abilities.
• Attention to detail with good problem-solving skills.
• Confidence interacting with diverse people.
• Reception or customer service experience is a plus but not required.

Responsibilities

• Greet customers and visitors warmly and professionally.
• Serve as a primary point of contact for general inquiries.
• Provide information about products, services and promos.
• Identify customer needs and direct to appropriate solutions.
• Assist with appointments, visitor requests and general reception tasks.
• Present services and explain benefits when relevant.
• Address questions and help resolve basic concerns.
• Maintain a clean, organized welcoming front desk area.
• Build positive relationships and support sales opportunities.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Multitasking

Attention to detail

Customer service

Job description

Dutuc is seeking a welcoming and detail-oriented Front Desk Agent to create a positive first impression for customers and visitors at our New York office. You will greet guests, answer questions, and provide professional assistance while maintaining an organized reception area.

You will identify customer needs, share information about our products and services, coordinate appointments, and support sales opportunities.