Guest Experience Specialist — Hotel Front Desk

Mehr Consultancy; North Bend (OR); On-site; USD 21,000 - 25,000; Full time

Job summary

Mehr Consultancy is seeking a friendly Front Desk Agent to deliver excellent service to guests. The ideal candidate will have strong communication, problem-solving, and conflict-resolution skills, with a customer-first mindset and professional appearance.

You will check guests in and out, handle requests and payments, keep the lobby clean, coordinate with housekeeping, provide directions, answer calls, and run daily reports.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows operating systems and office software.
• Ability to lift to 50 pounds occasionally.

Responsibilities

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments (room charges, cash, debit, or credit).
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Skills

Customer service

Communication

Conflict resolution

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

Mehr Consultancy is seeking a friendly Front Desk Agent to deliver excellent service to guests. The ideal candidate will have strong communication, problem-solving, and conflict-resolution skills, with a customer-first mindset and professional appearance.

You will check guests in and out, handle requests and payments, keep the lobby clean, coordinate with housekeeping, provide directions, answer calls, and run daily reports.