Front Desk Agent

Dutuc; New York (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Training provided

Career development

Collaborative team

On-site work environment

Job summary

Dutuc is seeking a welcoming and detail-oriented Front Desk Agent to create a positive first impression for customers and visitors at our New York office. You will greet guests, answer questions, and provide professional assistance while maintaining an organized reception area.

You will identify customer needs, share information about our products and services, coordinate appointments, and support sales opportunities.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Friendly, professional and customer-focused demeanor.
• Strong organizational and multitasking abilities.
• Attention to detail with good problem-solving skills.
• Confidence interacting with diverse people.
• Reception or customer service experience is a plus but not required.

Responsibilities

• Greet customers and visitors warmly and professionally.
• Serve as a primary point of contact for general inquiries.
• Provide information about products, services and promos.
• Identify customer needs and direct to appropriate solutions.
• Assist with appointments, visitor requests and general reception tasks.
• Present services and explain benefits when relevant.
• Address questions and help resolve basic concerns.
• Maintain a clean, organized welcoming front desk area.
• Build positive relationships and support sales opportunities.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Multitasking

Attention to detail

Customer service

Job description

About Us

Dutucbridges brand strategy, content, campaigns and growth under one calm,memorable identity. Above the water, sharp marketing. Underneath,relentless execution.

About the Role

We are seeking a welcoming and detail-oriented Front Desk Agent to create a positive first impression for customers and visitors. This role is suited to someone who enjoys helping people, answering questions, and providing professional assistance while maintaining an organized and welcoming reception area.

Responsibilities

• Greet customers and visitors warmly and professionally.
• Serve as a primary point of contact for general inquiries.
• Provide clear information about available products, services, and promotional offers.
• Identify customer needs and direct them toward appropriate solutions.
• Assist with appointments, visitor requests, and general reception activities.
• Present relevant services and explain their benefits when appropriate.
• Address customer questions and help resolve basic concerns.
• Maintain a clean, organized, and welcoming front desk area.
• Build positive customer relationships and identify opportunities to support sales.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused personality.
• Strong organizational and multitasking abilities.
• Attention to detail and good problem-solving skills.
• Confidence interacting with different types of people.
• Previous reception or customer service experience is an advantage but not required.

What We Offer

• Training and ongoing guidance.
• Opportunities to develop customer service and communication skills.
• Supportive and collaborative team environment.
• Professional development and career advancement opportunities.
• Compensation based on the position and experience.