Front Desk Agent

La Quinta Inn & Suites by Wyndham Chicago Downtown; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Welcoming team environment

Opportunities for training and development

Competitive compensation

Job summary

La Quinta Inn & Suites by Wyndham Chicago Downtown is seeking a friendly and detail-oriented individual to join our team in a guest-facing role. This position involves creating a welcoming atmosphere and ensuring excellent service to guests.

The role includes greeting guests, checking them in and out efficiently, and responding to inquiries. Ideal candidates should have previous customer service experience, strong communication abilities, and a professional demeanor. Various shifts may be required.

Qualifications

• Previous experience in customer service, hospitality, reception, or a similar role is preferred.
• Strong communication and interpersonal skills.
• Dependable, punctual, and able to work both independently and as part of a team.

Responsibilities

• Greet guests and visitors warmly and professionally upon arrival.
• Check guests in and out efficiently while ensuring accuracy in all transactions.
• Respond to questions, requests, and concerns in a courteous and timely manner.

Skills

Customer service experience

Strong communication skills

Attention to detail

Job description

We are looking for a friendly, professional, and detail-oriented individual to join our team in a guest-facing role. This position plays an important part in creating a welcoming first impression, supporting smooth daily operations, and delivering excellent service to every guest or visitor.

Responsibilities

• Greet guests and visitors warmly and professionally upon arrival.
• Check guests in and out efficiently while ensuring accuracy in all transactions.
• Respond to questions, requests, and concerns in a courteous and timely manner.
• Answer and route phone calls, take messages, and provide general information.
• Maintain accurate records, update reservations or appointments, and process related paperwork.
• Coordinate with other departments to help ensure smooth service and guest satisfaction.
• Handle payments, receipts, and basic billing tasks as needed.
• Keep the front desk area organized, presentable, and stocked with necessary materials.
• Follow established procedures for safety, privacy, and confidentiality.
• Support additional administrative duties and special projects as assigned.

Qualifications

• Previous experience in customer service, hospitality, reception, or a similar role is preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm, professional, and solution-focused in a fast-paced environment.
• Excellent attention to detail and organizational skills.
• Comfort using computers, phone systems, and common office software.
• Ability to multitask while delivering a positive guest experience.
• Dependable, punctual, and able to work both independently and as part of a team.
• Flexibility to work various shifts, including evenings, weekends, or holidays if required.

Preferred Skills

• Experience with reservation, scheduling, or property management systems.
• Basic cash handling and reconciliation experience.
• Knowledge of hospitality service standards and best practices.
• Ability to communicate effectively with diverse guests and team members.

What We Offer

• A welcoming and supportive team environment.
• Opportunities to build customer service and administrative skills.
• Training and development to support success in the role.
• Competitive compensation and potential benefits, depending on eligibility.

About You

You enjoy helping others, thrive in a guest-focused environment, and take pride in providing excellent service. You are organized, approachable, and ready to contribute to a smooth and positive front desk experience.