Front Desk Agent

INN AT MIDDLETOWN; Middletown (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Team environment

Growth opportunities

Training

Competitive compensation

Job summary

INN AT MIDDLETOWN is seeking a friendly and organized front desk professional to be the welcoming face for guests. You will check guests in/out, answer inquiries, coordinate reservations, and communicate with departments to ensure smooth operations.

A strong customer service focus, reliability, and attention to detail are essential for success in this fast-paced environment. Join a team that values guest satisfaction, professional presentation, and collaborative teamwork.

Qualifications

• Experience in customer service, hospitality, reception, or administrative support preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and remain professional in a busy environment.
• Basic computer proficiency and comfort using scheduling or reservation systems.
• Ability to work independently and collaboratively as part of a team.
• Flexible availability, including evenings, weekends, or holidays if required.
• Problem-solving skills and a commitment to delivering quality service.

Responsibilities

• Welcome guests and visitors with a professional and courteous demeanor
• Check guests in and out efficiently while ensuring accuracy in records and transactions
• Answer phone calls, respond to inquiries, and direct messages appropriately
• Provide information about services, policies, amenities, and local area resources as needed
• Handle reservations, schedule changes, and guest requests with attention to detail
• Assist with resolving concerns or issues promptly and professionally
• Maintain an organized front desk area and support office supplies and records management
• Communicate important updates to internal teams to ensure smooth operations
• Process payments, receipts, and other routine administrative tasks accurately
• Follow company procedures, safety standards, and confidentiality guidelines

Skills

Customer service

Communication

Organization

Multitasking

Computer basics

Teamwork

Flexibility

Problem solving

Tools

Scheduling software

Job description

We are seeking a friendly, organized, and customer-focused professional to serve as the first point of contact for guests and visitors. In this role, you will help create a welcoming experience, support daily front desk operations, and ensure smooth communication across departments. The ideal candidate is dependable, detail-oriented, and comfortable working in a fast-paced environment.

Responsibilities

• Welcome guests and visitors with a professional and courteous demeanor
• Check guests in and out efficiently while ensuring accuracy in records and transactions
• Answer phone calls, respond to inquiries, and direct messages appropriately
• Provide information about services, policies, amenities, and local area resources as needed
• Handle reservations, schedule changes, and guest requests with attention to detail
• Assist with resolving concerns or issues promptly and professionally
• Maintain an organized front desk area and support office supplies and records management
• Communicate important updates to internal teams to ensure smooth operations
• Process payments, receipts, and other routine administrative tasks accurately
• Follow company procedures, safety standards, and confidentiality guidelines

Qualifications

• Previous experience in customer service, hospitality, reception, or administrative support preferred
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to multitask and remain professional in a busy environment
• Basic computer proficiency and comfort using scheduling or reservation systems
• Ability to work independently and collaboratively as part of a team
• Flexible availability, including evenings, weekends, or holidays if required
• Problem-solving skills and a commitment to delivering quality service

Preferred Attributes

• Positive attitude and a genuine desire to assist others
• Ability to stay calm and composed under pressure
• Strong time management and follow-through
• Professional appearance and demeanor

What We Offer

• A supportive and team-oriented work environment
• Opportunities to build valuable customer service and administrative experience
• Training and growth opportunities within the organization
• Competitive compensation and benefits, depending on position and location

Equal Opportunity Statement: We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications, merit, and business needs.