Guest Experience Specialist - Front Desk

MANNER; New York (NY); On-site; USD 41,000 - 44,000; Full time

Job summary

MANNER in New York, NY seeks a Front Desk Agent to be the first point of contact for guests, delivering exceptional service and handling administrative duties with attention to detail.

You will greet guests, assist with check-in/out, respond to inquiries, coordinate with departments, and maintain front desk operations with accuracy. Strong communication and multitasking are essential.

Qualifications

• Previous guest-facing experience in hospitality or similar setting.
• Knowledge of multiple languages is a plus.
• Strong organizational and administrative skills are required.
• Ability to process payments and handle inquiries accurately.
• Must be able to stand or sit for long periods and lift up to 25 lbs.

Responsibilities

• Greet and welcome guests with a warm, professional demeanor.
• Check guests in and out with accurate registration details.
• Handle requests, complaints, and inquiries promptly and politely.
• Answer calls and emails with information on services and local attractions.
• Maintain up-to-date knowledge of hotel policies, services, and promotions.
• Process payments (credit card and cash) accurately.

Skills

Guest-facing experience

Multilingual

Organizational skills

Customer service

Physical stamina

Job description

MANNER in New York, NY seeks a Front Desk Agent to be the first point of contact for guests, delivering exceptional service and handling administrative duties with attention to detail.

You will greet guests, assist with check-in/out, respond to inquiries, coordinate with departments, and maintain front desk operations with accuracy. Strong communication and multitasking are essential.