Guest Experience Concierge

ACT Partners; Washington (District of Columbia); Presencial; USD 36.000 - 52.000; Jornada completa

Descripción de la vacante

ACT Partners is seeking a dynamic Front Desk Concierge to welcome visitors and support daily operations. As the first point of contact, you will greet guests, manage phone lines, schedule appointments, and maintain a tidy, organized reception area.

The role emphasizes exceptional customer service, strong computer skills (Microsoft Office, Google Workspace, QuickBooks), and reliable confidentiality. Bilingual abilities are a plus as you assist a diverse client base and uphold professional phone

Formación

• Proven experience in front desk or office management roles.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office Suite, Google Workspace, data entry, and basic bookkeeping software like QuickBooks.
• Strong communication skills; bilingual abilities are a plus to serve diverse client needs.
• Experience with multi-line phone systems and professional phone etiquette.
• Ability to handle confidential information discreetly while maintaining proofreading accuracy.
• Prior office experience with customer service is highly desirable.

Responsabilidades

• Greet visitors, clients, and staff warmly and promptly.
• Manage multi-line phone systems professionally and divert calls appropriately.
• Handle front desk duties including scheduling appointments and visitor logs.
• Maintain office organization through filing, data entry, and proofreading.
• Support office management tasks like calendar management and basic bookkeeping.
• Utilize Microsoft Office and Google Workspace for daily tasks.
• Provide excellent customer support with phone etiquette.

Conocimientos

Front desk experience

Organizational skills

Multitasking

Communication skills

Bilingual abilities

Herramientas

Microsoft Office Suite

Google Workspace

QuickBooks

Descripción del empleo

ACT Partners is seeking a dynamic Front Desk Concierge to welcome visitors and support daily operations. As the first point of contact, you will greet guests, manage phone lines, schedule appointments, and maintain a tidy, organized reception area.

The role emphasizes exceptional customer service, strong computer skills (Microsoft Office, Google Workspace, QuickBooks), and reliable confidentiality. Bilingual abilities are a plus as you assist a diverse client base and uphold professional phone