Guest Experience Specialist — Front Desk

Sheraton Brooklyn; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Sheraton Brooklyn is hiring a Front Desk Agent in New York, NY to ensure guest satisfaction through effective check-in/out processes and service. The role requires someone who is personable and logical, able to handle reservations, payments, and inquiries efficiently. Proficiency in Microsoft Office is essential. The ideal candidate must be available to work flexible schedules including evenings and weekends.

Qualifications

• Outgoing personality essential for guest service.
• Ability to make decisions based on judgment and policy.
• Clear verbal and written communication skills.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify customers' credit and payment methods.
• Handle reservations and inquiries regarding services.
• Perform bookkeeping activities and balance cash accounts.

Skills

Customer service

Communication skills

Logical thinking

Mathematical skills

Tools

Microsoft Office

Job description

Sheraton Brooklyn is hiring a Front Desk Agent in New York, NY to ensure guest satisfaction through effective check-in/out processes and service. The role requires someone who is personable and logical, able to handle reservations, payments, and inquiries efficiently. Proficiency in Microsoft Office is essential. The ideal candidate must be available to work flexible schedules including evenings and weekends.