Guest Experience Front Desk Agent

Mcr-Hotels; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Sheraton New York Times Square is seeking a Front Desk Agent to ensure a friendly check-in and check-out experience, address guest needs promptly, and uphold service standards. The role requires strong communication, courtesy, and problem-solving in a fast-paced hotel environment.

Responsibilities include upholding the front desk process, coordinating with housekeeping, and delivering a welcoming guest experience while maintaining hotel policies and safety procedures.

Qualifications

• Experience in hospitality, service, consumer-facing fields preferred.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.

Skills

Hospitality experience

Customer service

Communication skills

Follow guidelines

Pace under pressure

Conflict resolution

English language

Availability for varied shifts

Teamwork

Job description

Sheraton New York Times Square is seeking a Front Desk Agent to ensure a friendly check-in and check-out experience, address guest needs promptly, and uphold service standards. The role requires strong communication, courtesy, and problem-solving in a fast-paced hotel environment.

Responsibilities include upholding the front desk process, coordinating with housekeeping, and delivering a welcoming guest experience while maintaining hotel policies and safety procedures.