Hotel Front Desk Pro: Guest Experience + Travel Discounts

Hilton Brooklyn Downtown NYC; New York (NY); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Health Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

Telus Health Access

Travel Discounts

Transit Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

Hilton Brooklyn Downtown NYC seeks a Guest Service Agent to warmly greet guests, check them in/out, and attend to needs in line with hotel standards. You will handle reservations, process payments, and coordinate with the front desk to ensure a smooth stay.

Responsibilities include responding to guest requests promptly, safeguarding valuables, balancing accounts, and contributing to overall guest satisfaction. Prior hospitality experience and PMS familiarity are a plus.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Skills

Customer service

Communication skills

PMS systems

Education

High School diploma or equivalent

Tools

PMS software

Job description

Hilton Brooklyn Downtown NYC seeks a Guest Service Agent to warmly greet guests, check them in/out, and attend to needs in line with hotel standards. You will handle reservations, process payments, and coordinate with the front desk to ensure a smooth stay.

Responsibilities include responding to guest requests promptly, safeguarding valuables, balancing accounts, and contributing to overall guest satisfaction. Prior hospitality experience and PMS familiarity are a plus.