Front Desk Agent — Guest Experience Pro (Multilingual)

1 Hotels Group; New York; Hybrid; USD 42,000 - 56,000; Full time

Job summary

Starwood Hotels is seeking a warm Front Office Agent in New York to welcome guests and ensure a relaxing, effortless arrival and departure. You’ll handle check-in/out and reflect the brand’s high standards.

With a 24-hour operation and a focus on guest service, the role rewards teamwork and multi-tasking. A minimum of 1 year in a similar role is preferred, and secondary language skills are a plus.

Qualifications

• Minimum 1 year of front desk or guest service experience.
• A secondary language is a plus.
• Experience in guest or customer service and the ability to multitask in a busy environment.

Responsibilities

• Welcome guests at arrival and assist with smooth check-in/check-out.
• Provide impeccable guest service and resolve issues to reflect brand standards.
• Collaborate with hotel team to ensure a seamless guest experience in a 24-hour operation.

Skills

Guest service

Team player

Multi-tasking

Detail oriented

Flexible

Job description

Starwood Hotels is seeking a warm Front Office Agent in New York to welcome guests and ensure a relaxing, effortless arrival and departure. You’ll handle check-in/out and reflect the brand’s high standards.

With a 24-hour operation and a focus on guest service, the role rewards teamwork and multi-tasking. A minimum of 1 year in a similar role is preferred, and secondary language skills are a plus.