Guest Experience Specialist

Sheraton; Redding (CA); On-site; USD 34,000 - 46,000; Full time

Job summary

Sheraton is seeking a Front Desk Agent to ensure a smooth check-in/check-out process and a positive guest experience. You will greet guests, handle registrations, manage payments, and coordinate with departments to meet guest needs.

The role requires strong communication, cash-handling accuracy, and knowledge of hotel services. A hospitality background is preferred, with opportunities to upsell and assist guests throughout their stay.

Qualifications

• Experience in hospitality front desk or customer service preferred.
• Must be able to greet guests, check-in/out, and handle payments accurately.
• Strong communication and organizational skills required.

Responsibilities

• Greet guests and manage registration and checkout.
• Handle payments and balance cash drawer.
• Manage guest bookings and upsell opportunities.
• Coordinate with other departments to fulfill guest requests.
• Maintain lobby areas and knowledge of hotel services.

Skills

Communication skills

Customer relations

Attention to detail

Problem solving

Independent work

Education

High school diploma or equivalent

Tools

PMS

PBX

POS

MS Office

Windows OS

Job description

Sheraton is seeking a Front Desk Agent to ensure a smooth check-in/check-out process and a positive guest experience. You will greet guests, handle registrations, manage payments, and coordinate with departments to meet guest needs.

The role requires strong communication, cash-handling accuracy, and knowledge of hotel services. A hospitality background is preferred, with opportunities to upsell and assist guests throughout their stay.